My Account Balance is not decreasing.

I opened an account at Ackermans last year nd a two days layer a woman called me offerng me a family Protector plan etc and i refused it.

But every month im payong for the insurance which i do not need.

I have been calling them and nobody knows nothing. One day i called and they told me they do not know how it got there and was told its hollard and i asked them how did it get to my account statement if you blaming hollard and they were confused .

I opened the account on Johannesburg in September and my account is suppose to be less the R 600 but its still on R827.00 every month.

I would them to remove the insurance so i can pay my account then close it.