Mrs

I called Ackermans on the 28th June 2024 after the Lady took my R900.00 and put it into my Ackermans account. I went to Ackermans at Steeldele on the very same day. They told me to send my bank statement and proof if payment, they will refund me in the next 7 working days. I called the head office on the 10th of July 2024. They told they have my documents but they did not receive myID copy if which they never told me about. I then send my ID copy as requested. They advised me that they will refund me in 7 working days again. I called again on the 15th July 2024, they told me to send them an email to request for my refund and I must again send them my bank statement because they did not receive it of which I did. They then again told me to wait for another 7 days. Today on the 22nd July 2024 I called them, they told me they are still waiting for my documents. I told them I have sent the required documents several time but decided to send them again for peace sake. I even asked their call centre agent to speak to the manager so that I can explain my frustration. The manager advise that they did received all the documents abd they will send to finance department and they will refund me in the next 7 working days. I really don't know how long must I wait for my refund I am tired of this whole situation and R900 is alot of money....I am so disappointed with Ackermans and their poor service.