Mrs

In December 2018 I phoned in to get my outstanding balance, 4 days after that I paid the outstanding amount and phoned the call center to close my account, the guy at the time told me he can't close my account due to I still have R131 outstanding and I asked him for what that was. he told me that was interest on my account. so I told him straight up I will not be paying that due to the fact that I did not buy anything on the account nor will I pay that interest for 4days, he then placed me on hold and spoke to his supervisor and come back to me and told me that it has been sorted out and my account has been closed.

January 2019 I get an SMS to say my account has an outstanding balance of R 130.71 and I phoned ackermans and guess what my account has not been closed. How does an outstanding balance grow in 4 days with another R 131, it just does not make sense.

I don't think the call center agents or the MG have an idea what they are doing up there.