MOST STUPID PEOPLE YOU CAN FIND

In November 2015 I made a lay-bye at ackermans and specifically made sure that I asked if my husband will be able to collect the package without any issues and the teller advised us that all we will require is the till slip and the funds. He is currently in store and being told that they now need my ID document HOWEVER, THESE STUPID DAMN PEOPLE FIRST TOOK THE FUNDS FROM HIM AND IS NOW ADVISING HIM THAT THEY CANNOT GIVE HIM THE GOODS BUT STILL THEY DO NOT WANT TO REFUND HIM. WHAT ******** IS THIS. THEY DO NOT WANT ME TO HAVE TO LEAVE MY PLACE OF WORK TO GO AND FIX THEIR **** UP'S. GET THIS **** RESOLVED NOW OR DON'T OFFER THESE SERVICES. OH...PLEASE EDUCATE YOUR STAFF ON YOUR PRODUCTS AND PROCESSES