1 reviews | Active since Mar 2017

01 Mar 2017, 14:29

Most pathetic service

<p>so some sales person harassed me while doing christmas shopping to apply for an account at ackermans.17 december 2016 they finally let me know my account is approved.went to pick up the card only to be told that i need to buy for 2000 before i got the card,i left everything after i waited for how long.1st of march i tried my luck again waited more than an hour sitting on their hard counter while 8 and a half months pregnant.some cashier felt sorry for me and brought me a plastic chair.leaving the store after two hours,unhelpfull staff,sore and swollen feet and a ackermans card,i should be gratefull for

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Replies (2)
Ackermans
Ackermans's reply01 Mar 2017, 17:02
Official

Good day Jennilee,

We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the Divisional manager of the store would like to contact you regarding your complaint on Hellopeter.

Kind regards,

Ackermans Customer Service

Ackermans
Ackermans's reply08 Mar 2017, 16:01
Official

Good day Jennilee,

We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.

Kind regards,

Ackermans Customer Service