1 reviews | Active since Jan 2017
Money hungry company with no customer centrix!!!
This I s the second complaint regarding the same issue!!! All they've done here on Hello Peter to save face was to acknowledge complaint, it's almost 30 days with no contact or assistance from them.
Worst company I tell you! "The most horrifying company. They send you smses advising you to make your account payment online. You do follow their given instructions to use your acc no as a pay ref, ask them to send confirmation of payment (NADA).
A month later, they forward a statement confirming that you haven't paid, they added charges of not paying on that account and ruin your credit score!
Sent an email to them on the 14/04/2020 with proof of payment and to date, I'm still to hear from them. Appalling service I tell you. Adding stress in these challenging times!
Highly frustrated and annoyed!!!"
I need to settle the outstanding amount and close this account! You're by far the worst company ever!
We can confirm that your payment has been received and allocated to your account. We apologise for the inconvenience this has caused. Thank you for bringing this to our attention. Kind regards, Ackermans Customer Service
We can confirm that your payment has been received and allocated to your account. We apologise for the inconvenience this has caused. Thank you for bringing this to our attention. Kind regards, Ackermans Customer Service
1.I need you to amend my April statement and forward it to me showing that I paid in time.
2. I want a confirmation in writing stating that your incompetence hasnt affected my credit score rating.
3. Explain if i need to pay the April fee using the same method and what email address should I send the proof of payment so that I can get a confirmation of receipt.
4. How much is the outstanding balance as I want to pay it off and cancel this account. I will be sharing with everyone I can of how *********** you are, no customer service and lack of urgency. I logged this query ages ago and had to even comment on all your adverts on Facebook to get your attention!!!
Very disappointing!!
1.I need you to amend my April statement and forward it to me showing that I paid in time.
2. I want a confirmation in writing stating that your incompetence hasnt affected my credit score rating.
3. Explain if i need to pay the April fee using the same method and what email address should I send the proof of payment so that I can get a confirmation of receipt.
4. How much is the outstanding balance as I want to pay it off and cancel this account. I will be sharing with everyone I can of how *********** you are, no customer service and lack of urgency. I logged this query ages ago and had to even comment on all your adverts on Facebook to get your attention!!!
Very disappointing!!