1 reviews | Active since Jun 2018
Money deducting twice from the malfunctioning speed point.
Good day,
I am very disappointed on the service i received with my wife. On the 18 May 2018 we went to Ackermans to buy a few warm items for my son.
Ackermans had issues or had just installed new speed points that was not working accordingly. We swiped twice when the speed point was receiving an error message but at the same time deducting from our account.
We were told it will revers back in 7 working days which was very much inconveniencing but had no choice but to wait. The manager at the shop is very confused as he kept call for advice and waiting our time.
Short story is that we want our money back as this has been going on for a month now and what your Mall of Africa manager is telling us now is that we have to take it up with our bank (Very very shocking).
We are going around in circles here. Left the shop without the clothes and without my money.
Good day Bandile,
We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the Divisional manager of the store would like to contact you regarding your complaint on Hellopeter.
Kind regards,
Ackermans Customer Service
Good day Bandile,
We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the Divisional manager of the store would like to contact you regarding your complaint on Hellopeter.
Kind regards,
Ackermans Customer Service
Good day Bandile,
We appreciate the time taken to notify us of your dissatisfaction.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.
Kind regards,
Ackermans Customer Service
Good day Bandile,
We appreciate the time taken to notify us of your dissatisfaction.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.
Kind regards,
Ackermans Customer Service
Good day Bandile,
We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.
Kind regards,
Ackermans Customer Service
Good day Bandile,
We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.
Kind regards,
Ackermans Customer Service