money Back

I bought a phone in mid December and after 3 weeks had a software issue, took it back to the store and was without a phone for over a week! after I advised that I use that phone for work purposes. Phone came back and now I am having the same issue AGAIN!!! I do not want it to be repaired AGAIN, can I have my money back so I can go purchase a phone elsewhere because your customer experience is non existent. I told the lady at the store that I use that phone for work purposes, even though it is not her fault she had an I don't care attitude and said she will escalate the matter. 48 hours later and still nothing for you.