Monetary refund refused

I bought a pajamas for a friend at an Ackermans store. I went into a branch and tried to find something else but wasn’t successful.

When I wanted to return it, the tags still attached and I provided both purchase slips. But I didn’t have the card that I used for the purchase. I requested monetary refund, they refused.

Nowhere on their slip does it state that you need to bring the card with when you want to do a refund. I phoned head office from the branch they refused to authorise the refund.

Unfortunately for Ackermans, they’ve lost another loyal customer. And looking at the almost 4000 concerning reviews they’ve lost quite a few customers lately..