LM
Lubainah M

1 reviews | Active since Dec 2017

16 Dec 2017, 12:38

Mocking customer on phone purchased

Mbali working at the till dissed a customer about a hisense phone they purchased saying what kind of phone is this not even her child would use it. Like really how is the customer suppose to feel about tge new device she has bought . some people need to be trained when it comes to customer service.

0
Replies (2)
Ackermans
Ackermans's reply18 Dec 2017, 11:38
Official

Good day Lubainah,

We appreciate the time taken to notify us of your dissatisfaction.

We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.

Kind regards,

Ackermans Customer Service

Ackermans
Ackermans's reply20 Dec 2017, 10:36
Official

Good day Lubainah,

We are trying to contact you without success.

We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.

Kind regards,

Ackermans Customer Service