Mobile Phone Purchase

Good afternoon, I bought a Mobicel phone (1 December 2023) at your Rosebank Jhb branch for R 599.90 and was told that the phone is NOT network locked which suits me perfectly because I use Telkom SIM CARD.

The phone worked on the 1 December until the 3 December 2023 after which my Telkom SIM was not working on which I have all my information.

I went back to the store on Monday the 4 December 2023 and explained the issue to the shop assistant or manager. She managed to reset the phone to factory settings and still my Telkom SIM was unable to work.

I went to Telkom and they mentioned the phone is network locked and the Mobicel does not recognised my Telkom SIM. I have been back and forth between Telkom and Ackermans to resolve the issue and would now like to return the phone and receive a credit for the purchase despite the fact that it is beyond the 7day return policy. I hope Ackermans can make an exception to the rule.

I am a pensioner 62 years old and rely on government pension and therefore cannot afford to buy a phone which does not work.

Please allow me to return the phone and give me a credit on my Capitec Card. Receipt no.***. I am only available via email only since I do not have a phone - ***.