Mistreated, accused and embarrassed

I very sad and disappointed in Ackermans Gateway, it took me a while to finally write this... So I bought my daughter's school shoes on the 8th of March she wore them for two days 9th and 10th.. Monday when I woke up to prepare her for school only to find out the one leg shoe is to is damaged to me to looked like a quality item.

So a whole week went by my daughter used her old shoes, so finally on Monday the 20th I got a chance to go to Ackermans Gateway to do an exchange as I needed the shoe for my daughter.

I got there i said to the guy his name is (Njabulo) "am here to do refund I took the shoe and I said infact it's an exchange"

Njabulo's response was" You do know the shoes you bought are not Toughees" My response was "Just because I bought cheap shoes that doesn't mean I must not get a refund or be assisted in anyway" *I bought the Bata school ahoea*

They called another lady I didn't get her Name she came and said "the shoe doesn't look like its been worn twice looks like uts more than that" I told her that shoe was bought on the 8th and she only wore it twice, and even if it was worn more than that, that shouldn't happen*..

She left they called Sthe I think she's the manager, when she came she first said "you guys are calling me for this call,I never said nor ask anything because I wanted to do what I came for so I explained to her what happened and everything and she said "The shoe is cut" I got a shock of my life being accused of something I know for a fact I never did, I felt embarrassed, ashamed, mistreated.. I told her the shoe is not cut I never cut the shoe, she said "but u don't go to school with your daughter 🙄" with that look of your daughter did cut the shoe..

So then there was no way forward no solution, so asked her what happens now"she said the shoe is cut there's nothing we can do about this" I then said I am not accepting this let's do this it's your word against mine send the shoe to Quality they will be able to pick anything thats wrong with the shoe and they will be able to say the shoe was cut, I know its a long process it will take mayb3 2-3weeks depends but I will for their answer..

And after that she tella Njabulo to do the exchange without informing me as to why she's doing it cz not so long ago she couldn't do it..

I am very very disappointed with the service I got and I don't want the store manager to call I would like their Area Manager to call..