ZM
Ziyanda M
1 reviews | Active since Nov 2017
07 Dec 2021, 17:03
Missing Sock
I went to pay my account yesterday at Tygervalley mall and bought a set of 2 pairs of school socks. I only realized when I got home that there's actually 3 socks instead of 4 in the pack which is weird because it's still sealed and untouched. I was told online that I need to return to the same Ackermans that I went to to have it rectified and can't go to any one that is closest to where I am. This is such a ****** inconvenience because that mall is far from where I stay I go there once in a blue moon, I need this rectified ASAP and I will pay up this account and close it immediately.
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Replies (3)
Ackermans's replyOfficial
08 Dec 2021, 09:25Good day Ziyanda,
We sincerely apologise for the service failure you have experienced.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.
Kind regards, Ackermans Customer Service
We sincerely apologise for the service failure you have experienced.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.
Kind regards, Ackermans Customer Service
Best regards,
Ackermans's reply08 Dec 2021, 09:25
Official
Good day Ziyanda,
We sincerely apologise for the service failure you have experienced.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.
Kind regards, Ackermans Customer Service
We sincerely apologise for the service failure you have experienced.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.
Kind regards, Ackermans Customer Service
Best regards,
ZM
Ziyanda M's updateReviewer Update
08 Dec 2021, 15:51Thanks for the prompt response to my complaint and making sure that you turn my frown into a smile. Big thank you to Vicky the store manager at Tygervalley mall and Athie the store manager at Delft Mall, you guys are an asset to the company.
ZM
Ziyanda M's update08 Dec 2021, 15:51
Reviewer Update
Thanks for the prompt response to my complaint and making sure that you turn my frown into a smile. Big thank you to Vicky the store manager at Tygervalley mall and Athie the store manager at Delft Mall, you guys are an asset to the company.
Ackermans's replyOfficial
14 Dec 2021, 15:17Good day Ziyanda,
We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.
Kind regards, Ackermans Customer Service
We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.
Kind regards, Ackermans Customer Service
Best regards,
Ackermans's reply14 Dec 2021, 15:17
Official
Good day Ziyanda,
We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.
Kind regards, Ackermans Customer Service
We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.
Kind regards, Ackermans Customer Service
Best regards,