1 reviews | Active since Jan 2017

20 Jan 2017, 23:18

Missing SKU or item code from the item

<p>Last week I got to the shop and found a size 42 Tango brown leather jacket so I wanted to lay-bye it but they told me I can't because they don't have an SKU for it, then I asked them to call and get it I will come back after a few minutes. When I got back they told me they can't get the SKU so I have to wait until they receive new winter stock for 2017. Unfortunately I did not take the assistant' s name but I was disappointed because I even suggested that wht if I leave my contact details so they can call me when they happen to find the SKU but I was never assisted. I really liked the jacket but could not purchase it due to incompetency of the staff.</p>

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Replies (2)
Ackermans
Ackermans's reply23 Jan 2017, 08:11
Official

Good day Angel,

We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the Divisional manager of the store would like to contact you regarding your complaint on Hellopeter.

Kind regards,

Ackermans Customer Service

Best regards,

Ackermans
Ackermans's reply16 Feb 2017, 15:33
Official

Good day Angel,

We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.

Kind regards,

Ackermans Customer Service

Best regards,