LB
Lizelle B
1 reviews | Active since Mar 2014
11 Dec 2020, 12:09
MISSING PAYMENT
Just over a month ago I opened an account, received my first statement last month and made my payment via EFT on 27/11/2020. I have sent two e-mails and now a third one, I phoned 3 times and still my payment cannot be found???? This is now affecting my credit record and it ain't even my fault! I keep on receiving sms's saying my account is in arrears. No man Ackermans, I seriously expected better. Think I must pay my account finish and close it!!
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Replies (2)
Ackermans's replyOfficial
11 Dec 2020, 12:55Good day Lizelle,
We appreciate the time taken to notify us of your dissatisfaction.
We take customer services very seriously and will contact you soon to ensure your satisfaction.
Kind regards, Ackermans Customer Service
We appreciate the time taken to notify us of your dissatisfaction.
We take customer services very seriously and will contact you soon to ensure your satisfaction.
Kind regards, Ackermans Customer Service
Best regards,
Ackermans's reply11 Dec 2020, 12:55
Official
Good day Lizelle,
We appreciate the time taken to notify us of your dissatisfaction.
We take customer services very seriously and will contact you soon to ensure your satisfaction.
Kind regards, Ackermans Customer Service
We appreciate the time taken to notify us of your dissatisfaction.
We take customer services very seriously and will contact you soon to ensure your satisfaction.
Kind regards, Ackermans Customer Service
Best regards,
Ackermans's replyOfficial
30 Dec 2020, 11:07Good day Lizelle,
To date we have not received any response from you. In order for us to assist you with your complaint, we await your response.
Kind regards, Ackermans Customer Service
To date we have not received any response from you. In order for us to assist you with your complaint, we await your response.
Kind regards, Ackermans Customer Service
Best regards,
Ackermans's reply30 Dec 2020, 11:07
Official
Good day Lizelle,
To date we have not received any response from you. In order for us to assist you with your complaint, we await your response.
Kind regards, Ackermans Customer Service
To date we have not received any response from you. In order for us to assist you with your complaint, we await your response.
Kind regards, Ackermans Customer Service
Best regards,