Missing parcel

I purchased items from the ackermans online store as I was trying to skip queues but now I regret because since I ordered on the 28th of December 2025 I traced the order on the 1st of Jan 2026 and it showed that it was delivered to my selected store on the 31st of December 2025,I went to the store on the 1st of Jan they said they did not receive the order,ever since then I have been roaming around the ackermans local stores and calling the courier company until today nobody knows where my order is.