GN
Gugulethu N
1 reviews | Active since Jul 2013
24 Nov 2017, 15:07
Missing Catalogue
I lay byed clothes for my daughter at Ackermans westgate mall on the 02/11/2017 today when i went to go fetch it my lay bye was nowhere to be found i got into the store stood on a que for 1hr then when i went to collect i spent two more hours waiting for my lay bye i am so disappointed in their service and the management doesn't care all is normal to them....I would like to thank the two ladies who took their time to help me they both had dreadlocks...I want them to find that lay bye and call me to collect it they have until monday
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Replies (2)
Ackermans's replyOfficial
24 Nov 2017, 15:42Good day Gugulethu,
We appreciate the time taken to notify us of your dissatisfaction.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.
Kind regards,
Ackermans Customer Service
Best regards,
Ackermans's reply24 Nov 2017, 15:42
Official
Good day Gugulethu,
We appreciate the time taken to notify us of your dissatisfaction.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.
Kind regards,
Ackermans Customer Service
Best regards,
Ackermans's replyOfficial
29 Nov 2017, 11:20Good day Gugulethu,
We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.
Kind regards,
Ackermans Customer Service
Best regards,
Ackermans's reply29 Nov 2017, 11:20
Official
Good day Gugulethu,
We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.
Kind regards,
Ackermans Customer Service
Best regards,