Missing Accessories on a brand new phone

<p>I am very upset at the moment. My kids were accompanied by my aunt this morning to purchase cellphones at Ackerman's in Cresta. I happen to be the only one who is clued up on cellphones so they waited for me to setup their phones. I realised that the phone that my daughter purchased was different to the one she had initially wanted, which for me is not an issue because she got a phone still. My issue now is on the fact that the protective cover and memory card that comes with her phone are missing. I realised on my son's phone that there was an error message that the memory card was removed. This could mean that the memory card was inserted into the incorrect phone but what happened to it now?</p> <p>I am really not happy with the fact that I need to make my way to the store to sort this out. Where is the cover and the memory card and what is the reason that they were never put onto the phone even before the client left the store?</p> <p> </p> <p>Someone needs to give me a good explanation because this is rather suspicious if you ask me.</p>