TT
Tshepo T
1 reviews | Active since Aug 2022
07 Sept 2023, 16:34
Miss representation
Bought a phone at Ackermans Connect in Mahikeng Mall, experienced technical problem within 24 hrs. They refused to exchange the phone as per their terms and conditions giving me a goose chase. To add salt to the wound they charged me extra R10 for air time, when I asked about it they said is for proof of residence, which I could just got out to collect form the Atm. I believe in so doing they contravened Rica act and breaking the law.
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Ackermans's replyOfficial
08 Sept 2023, 09:48Hi Tshepo,
Thank you for bringing this to our attention.
Customer service is extremely important to us, we assure you that we have escalated this to the relevant department and will provide you with urgent feedback.
The Ackermans Team
Thank you for bringing this to our attention.
Customer service is extremely important to us, we assure you that we have escalated this to the relevant department and will provide you with urgent feedback.
The Ackermans Team
Ackermans's reply08 Sept 2023, 09:48
Official
Hi Tshepo,
Thank you for bringing this to our attention.
Customer service is extremely important to us, we assure you that we have escalated this to the relevant department and will provide you with urgent feedback.
The Ackermans Team
Thank you for bringing this to our attention.
Customer service is extremely important to us, we assure you that we have escalated this to the relevant department and will provide you with urgent feedback.
The Ackermans Team