Miss C R Ramashala

I am very very disappointed and furious and mixed emotions at the same time about the bad service I received from Ackermans call center hence I managed to pay my account in full on the 04/10/2021 and two day after the payment on my account in full on Thursday I took my Original docs ID and Ackermans store Card and I went to one of their nearest Ackermans branch Da****rt to request to close the account because it's paid up in full so when I arrive at the store the store cashier give me the phone to call the Arckermen Head office because she says that's where they well be able to assist in terms of closing the account ,so I made a call while I am inside store and I managed to speak to this call center lady I don't recall the name but her attitude towards me was unacceptable she was so rude and she dispute to close my account she says I failed the authentication mode or questions and these nothing she can do ,as I valued customers I was stranded helpless I had to leave the store without being helped and now my concerned is that my account its accumulating unnecessary interest and erreas every day which is total unacceptable because my account is paid up in full the problem is that Ackermans doesn't want to close my account ,so I plead this issue to be resolved ASAP before I can escalate this metter to Ombudsman for unfairly treatment.