AE
Alexa E
1 reviews | Active since Oct 2018
11 Nov 2019, 14:37
MEDIOCRE SERVICE TO SAY THE LEAST!
Good day
Where do i start? I have tried for more than a month to open an account with Ackermans. Taking my documentation to one of the branches twice as the HO advised they did not receive my documentation. I myself emailed the HO and once again was advised i must resend my stuff. I called in on Friday(8th) the consultant spoke over me never gave me a chance to speak. I was put on hold for 20 mins without any indication i was going to be placed on hold. I no longer have the desire to open an account with them. I have wasted energy and time with them!
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Replies (2)
Ackermans's replyOfficial
11 Nov 2019, 15:43Good day Alexa,
We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the relevant department would like to contact you regarding your complaint.
Kind regards, Ackermans Customer Service
We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the relevant department would like to contact you regarding your complaint.
Kind regards, Ackermans Customer Service
Ackermans's reply11 Nov 2019, 15:43
Official
Good day Alexa,
We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the relevant department would like to contact you regarding your complaint.
Kind regards, Ackermans Customer Service
We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the relevant department would like to contact you regarding your complaint.
Kind regards, Ackermans Customer Service
Ackermans's replyOfficial
22 Nov 2019, 16:10Good day Alexa,
To date we have not received any response from you. In order for us to assist you with your complaint, we await your response.
Kind regards, Ackermans Customer Service
To date we have not received any response from you. In order for us to assist you with your complaint, we await your response.
Kind regards, Ackermans Customer Service
Ackermans's reply22 Nov 2019, 16:10
Official
Good day Alexa,
To date we have not received any response from you. In order for us to assist you with your complaint, we await your response.
Kind regards, Ackermans Customer Service
To date we have not received any response from you. In order for us to assist you with your complaint, we await your response.
Kind regards, Ackermans Customer Service