MM
Minah M
1 reviews | Active since Feb 2018
09 Feb 2018, 21:40
Manager Pamela
Returned a handset that was only 7days old and did not want to switch on,its been 2months now with no feedback or any refund.Went to the store 3times already and always different stories,its either the shop that they took the phone to it's offline or they doesn't answer the phone or they haven't done fixing the handset yet.Im taking 3taxis to go to westgate mall all the to get feedback,spending R60 return for the phone of R180.Please help me get my refund back because my mom used used the phone only for 7days and did not want to switch on.
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Replies (2)0
Replies (2)
Ackermans's replyOfficial
12 Feb 2018, 08:02Good day Minah,
We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the relevant department would like to contact you regarding your complaint on Hellopeter.
Kind regards,
Ackermans Customer Service
Best regards,
Ackermans's reply12 Feb 2018, 08:02
Official
Good day Minah,
We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the relevant department would like to contact you regarding your complaint on Hellopeter.
Kind regards,
Ackermans Customer Service
Best regards,
Ackermans's replyOfficial
15 Feb 2018, 10:43Good day Minah,
We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.
Kind regards,
Ackermans Customer Service
Best regards,
Ackermans's reply15 Feb 2018, 10:43
Official
Good day Minah,
We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.
Kind regards,
Ackermans Customer Service
Best regards,