Mall of the North

I went to ackermans mall of the North around (18:05)to buy my kids some warm clothes when the cashier was busy scanning the clothes I've asked her to check balance for me then she did an the limit was fine,an she asked me to swipe 💳 my card I did after that she said I must check my phone 📱 if they send me authorization number ,then I told her that I didn't get any message we waited for abt 5min then nothing came through then I asked the cashier what is the way forward she said" she needs to call customer service an it's late they are about to close the store " then when she supposed to call customer she come back to me an say she can't find the phone that they are using in the store I've waited there for 8 minutes like a stupid person while the are busy acting like they're busy looking for a cordless phone 📱 until they tell me to come back tomorrow as they're closed, u know the service that I got was so bad everytime when I buy at ackermans they always tell me they need to call customer care ,is not for the first time I get that treatment from mall of the North I was so ****ed cause they treat me if the account is not mine and what ****ed me more is I spend my petrol to go there hoping to get what am looking only to get disappointment.