Lost phone

I lost my phone at the N1 City store but the manager didn't even want to assist us to have a look at the CCTV footage. They didn't even attempt to help us, they never even asked the type of phone I had. For all we know, I lost the phone at the store and one of the employees got it and switched it off but we will never know now right. I'm so furious at their incompetency, the mall security didn't even hesitate to assist when we asked them to and they gladly told us that we lost the phone inside the store. The store manager has no sense of urgency, no empathy, no problem solving s****s. Instead she just explained all the problems they had with their security. I don't know how is that any of the customer's problem. I know the store is not responsible, however we could have gotten culprit had they assisted us, we would have know who we were looking for. The person could have been in store, but they dismissed us like we didn't even matter.

I'm all for Ackerman's, I love the store, it caters to my needs as a mother. That type of customer service was very poor. I work with clients as well, I always go the extra mile for our clients. But it seems like the manager needs more training. I have never felt so patronized in my life, especially facing a trauma of losing a phone. Nowadays the culprit, could have easily accessed my banking app but noooo that was not the managers problem. She literally undermined us, she kept backing away whenever my husband spoke to her. The cashier Asisipho, that assisted me at the till was even more friendlier and sympathetic than the manager, in fact she should be promoted, she has more customers s****s than the manager. She thinks on her feet, outside the box. I'm very disappointed at the way they handled the situation, it makes me want to puke. They need to upgrade their security, how do you expect the customers to feel safe if the security system is inadequate.