Lost laybye items at Ackermans Secunda Mall

Hi guys I was really amazed and very angry I made a laybye at Ackermans Secunda Mall and paid for the clothes in full but when it was suppose to be time to get my things back items worth approximately R1500 were lost and nowhere to be found,the stuff there is very rude when I ask them they said they have no idea what happened because there’s a new store manager and so I should take some of the staff and they will call me back when they have recovered the lost ones and suggested I go home with half of the stuff which is available...I’m very disappointed and angry because they were even rude!!!!

Date:13 April 2019 Time:12:00 Place:Secunda Mall