1 reviews | Active since Jun 2016
LOOKING LIKE A ******** IN STORE ..YET AGAIN.
<p>friday the 24th/03/2017 i went to centurion ackermans to get some few items using my store card. at the till point after the assistant finished scanning, then my store card was declining, she called the head office for assistance, and was given some authorisation number to punch in. after that the purchase couldnt go through as i was told i have inssuficient funds in my card. i called the head office my self to ask about this as i knew there was more thsn enough buying power in the card, the i was told that the purchase actually went through few minutes ago, yet the shop assistant said it ddnt... what is this? waited there for more than 30 minutes trying to sort this **** out. after some time it got right then i left.</p> <p>to my surpise again on sunday i went to fourways ackermans to change some wrong sizes, only to find that im still going to be standing at the que waiting for the assistant to call head office again because my card is declining. after more than 40 minutes of waiting, they finally answered the call, and asked me questioned to confirm if its my card. the disgusting questions included ** how many kids do i have??** what does my kids have to do with my account? why was i not asked how many kids i have when i got this account? what ******* is this of my card declining/wanting an authorisation whenever i shop at ackermans? what **** is this.the wors is i ended up losing my phone is this whole ,ess in the same store, cos i did put it on the counter when i was talking to the store assistant, then when i asked if anybody saw it, no one did. </p> <p>i had my 3 year old son with me and he was even tired and started crying. does my life revolve around ackermans? dont i have other things to do than standing on my feet for about an hour waiting for an ayuthorisation? who pays me my time? who pays me for those black veins which will be caused by standing there like a ******** who stole someone else's card..</p> <p>this whole authorisation **** is unacceptable, and now it has even cost me my phone..i have to sit without a phone untill i can afford to buy a phone..</p>
Good day Rossah,
We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the relevant department would like to contact you regarding your complaint on Hellopeter.
Kind regards,
Ackermans Customer Service
Good day Rossah,
We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the relevant department would like to contact you regarding your complaint on Hellopeter.
Kind regards,
Ackermans Customer Service
contact number sent, and still havent got any response. i need to use my card today, am i going to be standing there again waiting for this to be sorted.. hai man
contact number sent, and still havent got any response. i need to use my card today, am i going to be standing there again waiting for this to be sorted.. hai man
Good day Rossah,
We appreciate the time taken to notify us of your dissatisfaction.
Please give us the opportunity to resolve the matter. We will contact you shortly to address the complaint.
Kind regards,
Ackermans Customer Service
Good day Rossah,
We appreciate the time taken to notify us of your dissatisfaction.
Please give us the opportunity to resolve the matter. We will contact you shortly to address the complaint.
Kind regards,
Ackermans Customer Service
Good day Rossah,
Please accept our apology for the misunderstanding and inconvenience caused by this. Customer service is very important to us as a business.
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards,
Ackermans Customer Service
Good day Rossah,
Please accept our apology for the misunderstanding and inconvenience caused by this. Customer service is very important to us as a business.
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards,
Ackermans Customer Service
