NZ
Nombuso Z
1 reviews | Active since Sept 2017
26 Sept 2022, 13:37
Lazy team
I have been calling this call centre since Thursday and I must say they love to transfer and it takes 10 calls till you get what you want, today I spoke to Lisa who didn't want to help, I'm just looking for my paid up letter that's all
Helpful (0)
Replies (4)0
Replies (4)
Ackermans's replyOfficial
27 Sept 2022, 10:44Good day Nombuso,
We appreciate the time taken to notify us of your dissatisfaction.
Please give us the opportunity to resolve the matter. We will contact you shortly to address the complaint.
Kind regards,
Ackermans Customer Service
We appreciate the time taken to notify us of your dissatisfaction.
Please give us the opportunity to resolve the matter. We will contact you shortly to address the complaint.
Kind regards,
Ackermans Customer Service
Best regards,
Ackermans's reply27 Sept 2022, 10:44
Official
Good day Nombuso,
We appreciate the time taken to notify us of your dissatisfaction.
Please give us the opportunity to resolve the matter. We will contact you shortly to address the complaint.
Kind regards,
Ackermans Customer Service
We appreciate the time taken to notify us of your dissatisfaction.
Please give us the opportunity to resolve the matter. We will contact you shortly to address the complaint.
Kind regards,
Ackermans Customer Service
Best regards,
Ackermans's replyOfficial
27 Sept 2022, 11:01Good day Nombuso,
We appreciate the time taken to notify us of your dissatisfaction.
We can confirm that we have been in touch with you to explain that your query has been resolved and that your letter request has been issued.
Thank you once again for bringing this to our attention.
Kind regards,
Ackermans Customer Service
We appreciate the time taken to notify us of your dissatisfaction.
We can confirm that we have been in touch with you to explain that your query has been resolved and that your letter request has been issued.
Thank you once again for bringing this to our attention.
Kind regards,
Ackermans Customer Service
Best regards,
Ackermans's reply27 Sept 2022, 11:01
Official
Good day Nombuso,
We appreciate the time taken to notify us of your dissatisfaction.
We can confirm that we have been in touch with you to explain that your query has been resolved and that your letter request has been issued.
Thank you once again for bringing this to our attention.
Kind regards,
Ackermans Customer Service
We appreciate the time taken to notify us of your dissatisfaction.
We can confirm that we have been in touch with you to explain that your query has been resolved and that your letter request has been issued.
Thank you once again for bringing this to our attention.
Kind regards,
Ackermans Customer Service
Best regards,
NZ
Nombuso Z's updateReviewer Update
27 Sept 2022, 11:11Again no one address my complain , lady called all the wanted to know is if I got my letter when my complain beyond that,
1.it took me a week to get help as if your staff is not train they transfer me 4 times on each call no one explained or addressed this or even ask how it can be made easier.
2. Once I ask for a manager they help meaning they felt no need to help
3. Marlon a manager at the call centre was unprofessional I asked him to give our call to his manager or to me so I can help then find my problem
4. The journey to getting help got emotional no one in this team was willing to apologise for it or tell me whats possible they all told me can't more than telling me what's possible
5. Lady who call was exactly the same she just wanted to know if I got the document nothing about my journey. I wish to get that call I will put it on social media let them decide if it was the best
1.it took me a week to get help as if your staff is not train they transfer me 4 times on each call no one explained or addressed this or even ask how it can be made easier.
2. Once I ask for a manager they help meaning they felt no need to help
3. Marlon a manager at the call centre was unprofessional I asked him to give our call to his manager or to me so I can help then find my problem
4. The journey to getting help got emotional no one in this team was willing to apologise for it or tell me whats possible they all told me can't more than telling me what's possible
5. Lady who call was exactly the same she just wanted to know if I got the document nothing about my journey. I wish to get that call I will put it on social media let them decide if it was the best
NZ
Nombuso Z's update27 Sept 2022, 11:11
Reviewer Update
Again no one address my complain , lady called all the wanted to know is if I got my letter when my complain beyond that,
1.it took me a week to get help as if your staff is not train they transfer me 4 times on each call no one explained or addressed this or even ask how it can be made easier.
2. Once I ask for a manager they help meaning they felt no need to help
3. Marlon a manager at the call centre was unprofessional I asked him to give our call to his manager or to me so I can help then find my problem
4. The journey to getting help got emotional no one in this team was willing to apologise for it or tell me whats possible they all told me can't more than telling me what's possible
5. Lady who call was exactly the same she just wanted to know if I got the document nothing about my journey. I wish to get that call I will put it on social media let them decide if it was the best
1.it took me a week to get help as if your staff is not train they transfer me 4 times on each call no one explained or addressed this or even ask how it can be made easier.
2. Once I ask for a manager they help meaning they felt no need to help
3. Marlon a manager at the call centre was unprofessional I asked him to give our call to his manager or to me so I can help then find my problem
4. The journey to getting help got emotional no one in this team was willing to apologise for it or tell me whats possible they all told me can't more than telling me what's possible
5. Lady who call was exactly the same she just wanted to know if I got the document nothing about my journey. I wish to get that call I will put it on social media let them decide if it was the best
NZ
Nombuso Z's updateReviewer Update
28 Sept 2022, 11:47Thank you very much Ziana, you handled this with so much dignity I could hear it in you voice, I will send more compliments for her as soon as the issue is closed, thank you for taking you time with me , I appreciate it very much
NZ
Nombuso Z's update28 Sept 2022, 11:47
Reviewer Update
Thank you very much Ziana, you handled this with so much dignity I could hear it in you voice, I will send more compliments for her as soon as the issue is closed, thank you for taking you time with me , I appreciate it very much