Laybye ****** at Southgate mall Ackermans

I made a laybye on the 02/04/2022 contract number 0210 *** at the Ackermans southgate mall with my deposit and when I came back for the laybye out on the 29/04/2022 I paid the remaining balance and the staff searched for my parcel for 2 hours and eventually Noone came back to me to tell me that my parcel was ****** by the staff. I made a complaint whiles at the store and there was no supervisor that came to assist me. 1 of the cashiers told me that the staff is the 1 that opened my parcel and they took my items for themselves since they we're on sale. The store then another hour for ghem to process my refund since my parcel was nowhere to be found and Noone took accountability for my parcel and no apology received from the store and I am still furious over the items I had laybyed for my kids. I am very disappointed in the way I was treated and would like to be contacted back for my complaint.