Laybye items went missing ?

I am still at the Ackermans Eastgate Branch I walked in 15:13:05 paid my layby in full and unbelievably the staff cannot find the stock it seems to have vanished! I am furious about this as i am standing here for over an hour waiting on my feet if that is not enough the staff are so relaxed walking up and down looking for lost clothes. My kids are so irritated with what is happening Never will i ever again this is so rediculous the staff clearly don’t know what they are doing. Please Ackermans send your staff for proper training on how to deal with lay aways this is not acceptable we have things to do other than stand around and wait.