1 reviews | Active since Apr 2014
Lay bye deposit ******
I went to lay bye clothes for my children on the 26 of November 2015, I was with my sister and my children. These clothes came to a total of R1563. 85 of which I gave them R500.00. When I gave them the deposit Fuzile who told me that their system will not take R500.00 instead he will divide it R200.00 then pay R300.00 into the lay bye account. On the 23rd of December 2015 I sent my sister to collect the lay bye with the balance of R1063.00 but to her surprise that the money was short with R43.70. She paid the balance but my problem is that when I looked at the lay bye slip the cashier Fuzile only paid a deposit amount of R456.30 and not R500.00 like I gave him. He didn't give me the R43.70 change when he divided the R500.00. Now I had to pay more money just because a cashier. Now this is unacceptable as it can be what they do to customers. Something must be done to make sure that this doesn't continue. Banking of that day must be checked to see if Fuzile was not over.
We sincerely apologise for the service failure you have experienced.
We have escalated your query to a Divisional Sales Manager who will be in touch with you shortly.
Kind regards,
Ackermans Customer Service
Best regards,
We sincerely apologise for the service failure you have experienced.
We have escalated your query to a Divisional Sales Manager who will be in touch with you shortly.
Kind regards,
Ackermans Customer Service
Best regards,
