LAY BYE

I’m currently disappointed with the service received at your store Westgate mall , I did a lay-bye and on sat 06/05/2023 and paid it off cashier received my payment “VUYISA FAKU”, was told to wait while checking it was assisted by “MTHO” , I stood about an hour then respond I got they can't find my lay-bye was advised to came back, after they done their stock taking on tues 09/05/2023 and left my slip with “MTHO” with my address on the back of the slip, advise won't do such, instead I suggested them to deliver on my address as given. I haven’t been called or assured if they did find my lay bye constantly calling *** no answer, called call centre. still waiting on my lay bye