dK
dieketseng K
1 reviews | Active since Oct 2016
02 Oct 2016, 20:49
lay buy
<p>HI my name is Ntombi Ngwenya I made a lay buy at Tsakene mall less than 2 weeks ago and I came and wanted to take some of the clothes and pay since I need the clothe urgently but they refused and then I suggested to cancel and start over a lay buy so that I can take some of the clothes cash still the store manager refused but then I am asking myself how come I can get a refund if I cancel but can't take some of the clothes and look leave others still on lay buy,I really need some of the clothes and I was paying with my money ,really I don't get it this is not an account its a lay buy</p>
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Ackermans's replyOfficial
03 Oct 2016, 12:27Good day Dieketseng,
We apologise for the lack of service experienced at our store.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.
Kind regards,
Ackermans Customer Service
Best regards,
Ackermans's reply03 Oct 2016, 12:27
Official
Good day Dieketseng,
We apologise for the lack of service experienced at our store.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.
Kind regards,
Ackermans Customer Service
Best regards,
Ackermans's replyOfficial
10 Oct 2016, 11:38Good day Dieketseng,
We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.
Kind regards,
Ackermans Customer Service
Best regards,
Ackermans's reply10 Oct 2016, 11:38
Official
Good day Dieketseng,
We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.
Kind regards,
Ackermans Customer Service
Best regards,