SM
Sibusiso M
1 reviews | Active since Aug 2021
18 Aug 2021, 10:29
LATE OPENING OF THE STORE (KG-MALL ACKERMANS)
Today I went to one of ackermans store at Kwa-Guqa mall known as KG-Mall in witbank to buy flash air-time,I have arrived 20 (08:40)minutes before the store opens. I have waited 45 minutes for the store to open which was supposed to open at 9am, which they opened the store 15 minutes late (09:15) with no apology and no signage at the door to inform customers of their late opening. It has inconvenienced me also to open my store late, because I had other errands to go to. I feel they don’t value time and their customers, since this isn’t the first time I went one of the stores and this happens. I have pictures as a proof
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Replies (3)
Ackermans's replyOfficial
18 Aug 2021, 13:29Good day Sibusiso,
We apologise for the lack of service experienced at our store.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. She will contact you shortly.
Kind regards,
Ackermans Customer Service
We apologise for the lack of service experienced at our store.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. She will contact you shortly.
Kind regards,
Ackermans Customer Service
Ackermans's reply18 Aug 2021, 13:29
Official
Good day Sibusiso,
We apologise for the lack of service experienced at our store.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. She will contact you shortly.
Kind regards,
Ackermans Customer Service
We apologise for the lack of service experienced at our store.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. She will contact you shortly.
Kind regards,
Ackermans Customer Service
Ackermans's replyOfficial
20 Aug 2021, 14:23 Good day Sibusiso,
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards,
Ackermans Customer Service
Ackermans's reply20 Aug 2021, 14:23
Official
Good day Sibusiso,
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards,
Ackermans Customer Service
SM
Sibusiso M's updateReviewer Update
21 Aug 2021, 08:54Thank you for your prompt response, however the problem still persists as today the same thing happened at the other store inside the township.They have opened 10 minutes late and no apology again was offered...they have told me that they can’t open the store while the lady who was parking the display phones isn’t finished,,,so I had to wait for her to get done that’s when they’re going to open the store...I am highly disappointed and I won’t buy my flash airtime here coz I will always open late my store because of this
SM
Sibusiso M's update21 Aug 2021, 08:54
Reviewer Update
Thank you for your prompt response, however the problem still persists as today the same thing happened at the other store inside the township.They have opened 10 minutes late and no apology again was offered...they have told me that they can’t open the store while the lady who was parking the display phones isn’t finished,,,so I had to wait for her to get done that’s when they’re going to open the store...I am highly disappointed and I won’t buy my flash airtime here coz I will always open late my store because of this