Lack of Retail Business understanding by a staff member.

My Fiancée was told she has 10 minutes to do her shopping then she's expected to leave at Phumulani Mall Branch by an old lady with afro, glasses, short in height, medium sized body, wearing a black watch "digital" if not mistaken, the only old lady at that branch... my fiancée decided to leave immediately to do shopping at some of your competitors. Your staff literally threw money out of your business. Totally against retail law... As consumers we know retail law, we not stupid, i'd understand if she was doing something ******* which she wasn't. Fix this.