LACK OF REFUND

My name is Zimkita

• I bought a phone Samsung A05 on the 8 February 2025 cash for R1999 at Ackerman’s in Hemmingway’s store in East London.

• When I got home the phone was not charging. The charging sign was showing on the phone, but the battery level was not increasing.

• I took it back to the store within 7 days and they gave me another phone, Samsung A05. I had the same issue even on the same phone.

• I took the phone back after seven day and it was taken in for repairs.

• The phone was brought back and I went to the store to pick it up on 8 March 2025 and when I got home, the phone was still no charging.

• I took the phone to the store yesterday , 12 March 2025 and the phone was taken again for repairs. I asked the gentleman who was assisting me what is going to happen if the phone is still not charging as the problem is at my house and it should be tested there in order to find the fault? He didn’t really give a response accept that something like this has never happened before. The was a point when he said I will have to pay deliver fees to and/from the place where the phone would be repaired. However, I ended up not paying these fees yesterday.

• Mind you we have other devices and appliances at home that are either charging or working fine.

• To date I have not received my refund from Ackermans while the cellphone is with them