LACK OF CUSTOMER CENTRIX and Transparency

I bought a Premio P700V for my son in September 2017 at Ackermans Carnival Mall and within a month it completely went off. Brought it back to the store early Nov (the phone box incl the receipt). The guy from the store took it and requested for my cellphone no and told me that the company that fixes cellphones will then contact me.

After a month, on the 29.11.17 a lady from the store told me to come and fetch the phone, which I did on the following DAY. I had to wait for 30 min for the lady to give me the phone, she was very much in a hurry and just switched on the phone and confirmed to me that it has been fixed. Based on the fact that I could see that the phone is working, I then left.

When I arrived at home I could see that the phone looks too old and told myself that I will check everything in the morning.

1.To cut the long story short, I saw that firstly someone completed and signed the form on my behalf with an incorrect date!!!!

2.My son's IMEI no and the one on this 'repaired' tablet is completely different!!!

I am appalled at THIS, this is definitely a ********** activity! I cant send a new phone for repair and get an old ONE bac****

3.The phone also had some buttons missing from The keyboard. A new sim card was included where else the guy from the shop told me not to take my son's simcard and let the phone be repaired along with the simcard.

4. The phone receipt was not returned back.

I called the store 3 times and eventually someone decides to pick up the phone, I then required to speak to the store manager and that so called store manager said he could not hear me, HILARIOUS RIGHT?!

I then asked him if he can now hear me and I quote ' I still can not hear YOU' how crazy is that???

I WANT MY MONEY BACK, dont want any repairs or what not! I will pay off the amount I have to repay as I have an ACCOUNT with you but will definitely close it. Will let everyone know how you rip people OFF!

Will be sharing the info via word of mouth, social media etc

To think I preferred YOU guys but hey, not all companies are fond of CUSTOMER CENTRIX