lack of customer care: Missing order and pending refund

I have been trying to sort out an issue with Ackermans for weeks, and their customer service updates are terrible I am currently waiting on two things: 1. A refund for a previous shirt order that was promised to me in writing over eight business days ago. 2. A new Click and Collect order (Order #***2) placed on February 21 for a shirt to be collected at the Sandton City branch.

It has been eight business days since I placed the new order. I called the Sandton City store myself, and they confirmed nothing has arrived. Between the missing refund and the missing order, I am out over R300 with zero products to show for it.

I really did not want to take this public, but I am out of options since customer care will not respond to my emails. If my order is not ready for collection by this Friday and my refund is not processed, I will be escalating this further. This experience has been incredibly disappointing, and I have no plans to order from Ackermans again. Please resolve this immediately.