1 reviews | Active since Sept 2016

19 Oct 2016, 09:36

Lack of assistance and direction

<p>I purchased an AG Ghost phone at the Ackerman's Store at the Pavilion Mall in Westville. With the policy of the phone is that should the screen crack AG will issue you with a replacement handset. I was told to contact AG Mobile which I have done on various occasions, however I have no luck in getting through to an operator. Now I am not happy being passed from pillar to post as I did not purchase the phone at AG Mobile I purchased the phone at Ackerman's and I left my money at Ackerman's not AG Mobile. Therefore I feel that Ackerman's must feel obliged to help me as they have an agreement with AG mobile not me.</p>

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Replies (18)
Ackermans
Ackermans's reply19 Oct 2016, 11:13
Official

Good day Puo,

We appreciate the time taken to notify us of your dissatisfaction.

We appreciate your feedback and will ensure that your query is escalated to the Relevant department for investigation. He or she will contact you shortly.

Kind regards,

Ackermans Customer Service

Ackermans
Ackermans's reply19 Oct 2016, 11:13
Official

Good day Puo,

We appreciate the time taken to notify us of your dissatisfaction.

We appreciate your feedback and will ensure that your query is escalated to the Relevant department for investigation. He or she will contact you shortly.

Kind regards,

Ackermans Customer Service

Ackermans
Ackermans's reply19 Oct 2016, 11:14
Official

Good day Puo,

We appreciate the time taken to notify us of your dissatisfaction.

We appreciate your feedback and will ensure that your query is escalated to the Relevant department for investigation. He or she will contact you shortly.

Kind regards,

Ackermans Customer Service

Ackermans
Ackermans's reply19 Oct 2016, 11:14
Official

Good day Puo,

We appreciate the time taken to notify us of your dissatisfaction.

We appreciate your feedback and will ensure that your query is escalated to the Relevant department for investigation. He or she will contact you shortly.

Kind regards,

Ackermans Customer Service

Ackermans
Ackermans's reply19 Oct 2016, 11:14
Official

Good day Puo,

We appreciate the time taken to notify us of your dissatisfaction.

We appreciate your feedback and will ensure that your query is escalated to the Relevant department for investigation. He or she will contact you shortly.

Kind regards,

Ackermans Customer Service

Ackermans
Ackermans's reply19 Oct 2016, 11:14
Official

Good day Puo,

We appreciate the time taken to notify us of your dissatisfaction.

We appreciate your feedback and will ensure that your query is escalated to the Relevant department for investigation. He or she will contact you shortly.

Kind regards,

Ackermans Customer Service

Ackermans
Ackermans's reply25 Oct 2016, 16:29
Official

Good day Puo,

We can confirm that the Divisional Sales Manager has been in contact with you regarding your complaint.Thank you once again for bringing this to our attention.

Kind regards,

Ackermans Customer Service

Ackermans
Ackermans's reply25 Oct 2016, 16:29
Official

Good day Puo,

We can confirm that the Divisional Sales Manager has been in contact with you regarding your complaint.Thank you once again for bringing this to our attention.

Kind regards,

Ackermans Customer Service

Ackermans
Ackermans's reply25 Oct 2016, 16:32
Official

Good day Puo,

We can confirm that the Divisional Sales Manager has been in contact with you regarding your complaint.Thank you once again for bringing this to our attention.

Kind regards,

Ackermans Customer Service

Ackermans
Ackermans's reply25 Oct 2016, 16:32
Official

Good day Puo,

We can confirm that the Divisional Sales Manager has been in contact with you regarding your complaint.Thank you once again for bringing this to our attention.

Kind regards,

Ackermans Customer Service

Ackermans
Ackermans's reply25 Oct 2016, 16:32
Official

Good day Puo,

We can confirm that the Divisional Sales Manager has been in contact with you regarding your complaint.Thank you once again for bringing this to our attention.

Kind regards,

Ackermans Customer Service

Ackermans
Ackermans's reply25 Oct 2016, 16:32
Official

Good day Puo,

We can confirm that the Divisional Sales Manager has been in contact with you regarding your complaint.Thank you once again for bringing this to our attention.

Kind regards,

Ackermans Customer Service

Ackermans
Ackermans's reply25 Oct 2016, 16:44
Official

Good day Puo,

We can confirm that the Divisional Sales Manager has been in contact with you regarding your complaint.Thank you once again for bringing this to our attention.

Kind regards,

Ackermans Customer Service

Ackermans
Ackermans's reply25 Oct 2016, 16:45
Official

Good day Puo,

We can confirm that the Divisional Sales Manager has been in contact with you regarding your complaint.Thank you once again for bringing this to our attention.

Kind regards,

Ackermans Customer Service

Ackermans
Ackermans's reply25 Oct 2016, 16:45
Official

Good day Puo,

We can confirm that the Divisional Sales Manager has been in contact with you regarding your complaint.Thank you once again for bringing this to our attention.

Kind regards,

Ackermans Customer Service

Ackermans
Ackermans's reply25 Oct 2016, 16:45
Official

Good day Puo,

We can confirm that the Divisional Sales Manager has been in contact with you regarding your complaint.Thank you once again for bringing this to our attention.

Kind regards,

Ackermans Customer Service

Ackermans
Ackermans's reply25 Oct 2016, 16:45
Official

Good day Puo,

We can confirm that the Divisional Sales Manager has been in contact with you regarding your complaint.Thank you once again for bringing this to our attention.

Kind regards,

Ackermans Customer Service

Ackermans
Ackermans's reply25 Oct 2016, 16:45
Official

Good day Puo,

We can confirm that the Divisional Sales Manager has been in contact with you regarding your complaint.Thank you once again for bringing this to our attention.

Kind regards,

Ackermans Customer Service