Lack of Acknowledgment Error at Ackermans Berea Durban!! SO APPALLED!!!
Ackermans Berea Durban Branch..Super Dissatisfied with SERVICE!!!
STAFF are uneducated as to how one deals with client complaint!! pricing listed on item I bought was apparently incorrect this happened in the evening. After speaking to cashier. She calls her crew to join and one attempts to ask me if I checked all the peices on same item, the Audacity!!
Then arrives the manager who was also clueless and was more worried about why she was called out urgently.
This is disgusting behaviour. If your stuff had been sent for client care training they would have known a simple apology and acceptance of guilt goes along way so please train your Ackermans Berea branch on what client care is.
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Ackermans's replyOfficial
03 Jun 2021, 10:53Good day Phila,
We apologise for the inconvenienced caused by the lack of service.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you soon.
Kind regards, Ackermans Customer Service
We apologise for the inconvenienced caused by the lack of service.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you soon.
Kind regards, Ackermans Customer Service
Ackermans's reply03 Jun 2021, 10:53
Official
Good day Phila,
We apologise for the inconvenienced caused by the lack of service.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you soon.
Kind regards, Ackermans Customer Service
We apologise for the inconvenienced caused by the lack of service.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you soon.
Kind regards, Ackermans Customer Service
Ackermans's replyOfficial
07 Jun 2021, 15:34Good day Phila,
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service
Ackermans's reply07 Jun 2021, 15:34
Official
Good day Phila,
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service