Kindly consumers have to be advised to stop buying phones at Pepco cause they're taking advantage of the poor customers

The service that Ackerman's is giving to the client when buying cellular, the are having a tendency of selling the returns as if are new, last year in March when COVID started I went to Ackermans store in Diepkloof and bought a Mobicel for my seven year daughter, cause she was supposed to be go at Mpumalanga, when she arrived and try to create a password only to find that it was already created by someone and I called then the apologies and exchanged it, on the 18/12/2021 I went against tto Ackerman in Diepkloof to buy a cellular for her cause the old one was damaged, they sell me the same used phone and now I'm in Mpumalanga for Xmas and I can't download cause is a used phone