Khayelitsha Ackermans

On the 9th April 2019, I went to an Ackerman store to exchange a pair of school shoes, I had called and sent for my mother to go and collect at Ackermans Khayelitsha CBD Branch.

She got there and asked for one of the staff attended to her and promised to bring the right shoe,. Right infront of her the staff member sold the exact same shoe to another customer.

The store manager on being notified , then promises to go and collect the shoe of that size from another store. My mother waited 4 hours, in that store, was not offered water, a seat or anything. She waited and staff were completely ignoring her.

I have worked all my life within the Public Relations space, and I am appauled at this type of behaviour, surely customer experience should count more than anything. I cannot imagine how this behaviour and disregard of someone else's dignity could be allowed. She was not even offer a bathroom.

Was it a sin that she came and asked for another shoe? Really sadneed and dissapointed by the action of your staff and team, and the brand has lost some serious points.