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Siseko D

1 reviews | Active since Jan 2018

24 Jan 2018, 16:03

just when you think it cant get worse, Ackermans eclipses themselves

Having complained about a phone id sent into the shop at ackermans in Ziyabuya, I was told by the manager to come in tomorrows and they would give me feedback. sent someone today only to have them be told that said device never left the shop and will only be sent out today. i now need to wait an additional two weeks. to say i am livid is an understatement. if i could i would just have them refund me the money and go elsewhere.

to say the service is Appalling would be an understatement of note and a crime.

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Replies (3)
Ackermans
Ackermans's reply24 Jan 2018, 16:14
Official

Good day Siseko,

We appreciate the time taken to notify us of your dissatisfaction.

Please give us the opportunity to resolve the matter. We will contact you shortly to address the complaint.

Kind regards,

Ackermans Customer Service

SD
Siseko D's update24 Jan 2018, 16:52
Reviewer Update
Got a call from Cemara, who is the new manager at Ackermans Ziyabuya since December. I would like to thank her and her regional a gentleman by the name of Tyrone, for handling this matter in a speedy manner. I am still of the mindset that one should not have to go as far as "social shaming" of a company before action is taken. but am thankful none the less that this matter has been handled in such a speedy manner after having to do so
Ackermans
Ackermans's reply25 Jan 2018, 11:18
Official

Good day Siseko,

Thank you for bringing it to our attention that you have been assisted.

Kind regards,

Ackermans Customer Service