VM
Victoria M

1 reviews | Active since Dec 2015

01 Oct 2018, 15:32

JULIA IS THE WORST CASHIER IN THE WORLD

I am beyond disgusted with the service I got at one of the shops I love dearly, I went to Ackerman’s on Saturday 29/09/2018 and the service I received from Julia was nothing but a favor she didn’t want us in that shop you could swear she knows me personally her attitude stinks and she treats people like garbage. I am a SALES MANAGER which means I manage and run customer service in my job. Firstly I noticed her attitude as soon as she said next to me, she said it in the kind of way that she didn’t care whether I could hear her or not, when we got to the till she was with one of her male colleagues who greeted us so nicely and left us with this AWFUL JUILIA she didn’t greet us we had to greet her, I told I would like to buy some stuff and lay bye other stuff cause I was initially there just to buy a white t-shirt but loved your clothes so much that I bought other stuff I decided to put on lay bye, she looked at me as if I was nothing as if I was there to ask her for food, before asking me where is my ID I told her I left my ID in the car and she just looked at me until I asked her does she need my ID or my ID number than she just said go ahead…. Ackerman’s you guys are my favorite shop but Eyethu mall in Orange Farm Ackerman’s is not for everyone its for people who don’t understand customer rights that Julia doesn’t deserve to be anywhere near customers how do I even go back to get the clothes I layby all I know is I don’t ever want to deal with Julia again she needs training from home before she can even work with people, she lacks respect and she is the worst thing to ever happen to Ackerman’s

0
Replies (3)
Ackermans
Ackermans's reply01 Oct 2018, 15:38
Official

Good day Victoria,

We appreciate the time taken to notify us of your dissatisfaction.

We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.

Kind regards,

Ackermans Customer Service

VM
Victoria M's update01 Oct 2018, 18:11
Reviewer Update
I would like to thank Mohau from Orange Farm Eyethu Mall Ackerman's he came back to me very quickly and with the same smile I saw on Saturday when he left us with Julia, you could just hear it over the phone. I hope that he will keep his promise and give Julia training or counseling cause that lady is miserable... I just wanna thank Ackerman's for taking us seriously when we lodge a complain and for giving us feedback. I will be back in Orange farm eyethu mall ackerman's and I hope to get an apology from Julia herself she needs to humble herself that lady...
Ackermans
Ackermans's reply02 Oct 2018, 11:28
Official

Good day Victoria,

We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.

Kind regards,

Ackermans Customer Service