VN
Vumeka N

1 reviews | Active since Jun 2022

04 Jun 2022, 12:29

Jacket exchange

I bought a jacket for my kid and I used an account,the person I bought for is not living with me when I go back in the store to do an exchange they said they will not do an exchange without a slip.....I asked them even if I used an account they said no...and I called their customer care even them couldn't help me...what a bad service

0
Replies (2)
Ackermans
Ackermans's reply07 Jun 2022, 13:55
Official
Good day Vumeka, 

We appreciate the time taken to notify us of your dissatisfaction.

We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly. 

Kind regards, 
Ackermans Customer Service

Best regards,

Ackermans
Ackermans's reply14 Jun 2022, 14:53
Official
Good day Vumeka, 

We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention. 

Kind regards, 
Ackermans Customer Service

Best regards,