CM
Collen M

1 reviews | Active since Mar 2015

09 Mar 2015, 08:30

Item price changes at the till point by manager

Poor service from Ackermans Centurion Mall by the manager Dikeledi today. I wanted to by a Red Jacket for my little girl that was R 55.00 and I was disappointed at till when I was told that the price I saw was for old stock. The new stock the same jacket is R 79.99 the price tag on it was torn off. according to to her the old stock and new stock are pack at the same place. She is argumentative and unprofessional in her conduct.<br> <br> This is unacceptable and unfair treatment of customers. I'm extremely unhappy with this experience and it has left a bad taste in my mouth. You need to fix this unprofessional behaviour or risk lossing customers. I have lay-bye almost R 3000.00 worth of goods and I'm thinking of cancelling and take my business somewhere else where I'l be treated as a customer.<br>

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Replies (1)
Ackermans
Ackermans's reply19 Mar 2015, 15:06
Official
Hello Collen1,

We sincerely apologise for the service failure you have experienced.

We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.

Kind regards,
Ackermans Customer Service