ITEL A14 PRO - Defect Goods Sold by Ackermans.

The above subject refers. I am sitting without a refund or an alternative phone device.

1. This email serves to contact the Head Office as the official I was dealing with in the store could not assist.

2. On or before May 2023, I bought a handset at Ackermans Adderley Street Branch (1342).

3. In September 2023 the device started to give me problems, either not getting coverage, or switches off and sometimes overheated.

4. On 07 September 2023, I booked the device for check up, and I was advised that it will be sent to the supplier for repairs.

5. On 26 September, I received a call from Desiree Pretorious from Adderley Street Branch, advising me that the supplier decided to replace the device with the new sealed packaging. Upon the phone call, i requested the reasons for the replacement of goods and to be given options to exercise my rights as the consumer whether to accept or not, Ms Desiree could not give the reasons, however told me she will contact the supplier to ask those reasons.

6. 09 October I went to the store for feedback, Ms Desiree told me the lady that is based in their store who deals with handset and suppliers was off, and will be back on Thursday.

7. Thursday, 12 October 2023, I could not get assistance, a call between Ms Desiree and the supplier could not provide sufficient reasons to my satisfaction as to what was the actual problem of the device.

8. I then requested a full refund of my purchase since we could not get the reasons for the faulty device. A request for a refund is within the store policy, the device is in the store sealed, not accepted by myself.