BN
Busisiwe N

1 reviews | Active since Apr 2015

05 Oct 2015, 07:49

is the card yours?

on Sunday 04/10/2015 I went to Ackermans in Lambton, the cashier had a nerve to ask me if the card I was holding is mine, when I asked her what kind of a question is that she told me it is a security check, excuse me what kind of a stupid security check is that, do you thing a ********* is going to tell you no it is not my card, as far as I know the card has a signature at the back which the cashier has got to check if it matches the signature of when I sign the slip, if in doubt still ask for some sort of identification, when I explained all this to her she then got rude and irate and accused me of having a problem, when in actual fact she does not know half of what customer service means.

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Replies (1)
Ackermans
Ackermans's reply05 Oct 2015, 09:14
Official
Hello Khobusi,

We appreciate the time taken to notify us of your dissatisfaction.

We have escalated your query to a Divisional Sales Manager who will be in touch with you shortly.

Kind regards,
Ackermans Customer Service