IS A TEMP ID ****?????

I recently app**** for an ackermans store account , and my application was approved , and I got an sms to inform me that I need to go to any branch with my ID to activate my account , I went to the Kagiso branch on Saturday with my temporary ID as I recently lost my ID I app**** for one a week ago and im still waiting for Home Affairs to inform me when the ID will be ready ,and I don’t know how long it will take , so I took a temporary ID at Home Affairs , and the staff at Kagiso mall they were so rude and informed me that they can’t help me they will only accept the original ID so does that mean my temporary ID is **** ? They told me that they need to scan my ID I asked them what difference does it make as the temp ID is valid and it can still be scanned but they didn’t want to assist me.So if Ackermans is not willing to accept this I will go to order shop that accept the temp ID as it is a legal document , as it can take more a month for Home Affairs to confirm that my ID is ready so if they don’t want to activate the account they can keep it