Insurance no documents received since inception

They called me in October to take up ackermens insurance, no documents received since inception date and when I called the call centre for the past week with help zukisani sended me to lebona and she promised to call back but never did, phoned again was transferred to Sixabisono help tried to cancel the insurance they told me to phone hollard policy but hollard doesn't pick me up on the system and no one is helping instead they transfer me from one person to the other. I need this insurance cancelled and all premium to be refunded as I have no documents for it and it's over 3months awaiting for documents and they didn't disclose that they are working with hollard policy which I had a bad experience with them if it was disclosed I wouldn't have taken this insurance. When I phoned them back to let them know hollard doesn't find me on there system they changed and said it's under sim right and still they don't explain what that is.