Insurance claim

My sister had insurance with Ackerman's fin rite. I've requested them to give me the statement stating how much my sister was covered with so I can apply for letter of authority up to date, no one is giving me the correct information they keep on giving me run around even their agents it look like they don't even know the procedure that needs to follow. Am so disappointed in them because I need to apply for the letter of authority and they need this information.

I would like to advise all South Africans about this.